Tickets

Tickets define how attendees can register for your event sessions. You can create free tickets for open events or paid tickets when charging for attendance. Each ticket type has its own capacity, pricing, and description.

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Quick Summary

Create tickets to control how many people can attend and how much they pay. Attach tickets to sessions to make them available for booking.

Understanding Tickets

Tickets are created at the event level and then attached to individual sessions. This allows you to:

Use the same ticket types across multiple sessions
Have different ticket types for different sessions
Control capacity per ticket type
Offer different pricing tiers

Creating a Ticket

Open your event
Navigate to Tickets
Click Add Ticket
Fill in the ticket details
Save your ticket

Ticket Fields

Field	Description
Name	Ticket name shown to attendees (e.g., "General Admission", "Early Bird")
Description	Optional description of what's included
Quantity	Maximum number of this ticket type available
Price	Ticket price (set to 0 for free tickets)
Tax Rate	VAT/tax percentage to apply
Currency	GBP, EUR, USD, etc.

Free vs Paid Tickets

Free Tickets

For events that don't charge:

Set the price to £0
Attendees can book without payment
No payment setup required

Paid Tickets

For events that charge:

Set your ticket price
Configure tax rate if applicable
Requires payment settings to be configured
Attendees pay at checkout via Stripe

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Payment Setup Required

To accept paid bookings, you must first set up your payment account in Payment Settings. This connects your Stripe account to receive payments.

Managing Tickets

Editing Tickets

You can edit tickets that haven't been used for bookings. Once a ticket has bookings:

The name and description can still be changed
Price and quantity changes may be restricted
You'll see a warning if editing affects existing bookings

Duplicating Tickets

To create a similar ticket:

Find the ticket in your list
Click the menu and select Duplicate
A copy is created that you can modify

Deleting Tickets

Tickets can only be deleted if:

No bookings have been made with that ticket
The ticket isn't attached to any sessions

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Cannot Delete Used Tickets

If a ticket has been used for bookings, it cannot be deleted. This preserves booking records and financial data.

Attaching Tickets to Sessions

After creating tickets, attach them to sessions:

Open a session
Go to the tickets section
Select which ticket types are available for this session
Optionally set session-specific quantities
Save

You can have different tickets available for different sessions of the same event.

Ticket Availability

Showing Availability

In your event settings, you can choose to:

Show ticket availability - Display remaining places to attendees
Show ticket price - Display pricing on the event listing

Sold Out Tickets

When all tickets of a type are booked:

The ticket shows as "Sold Out"
Attendees can join the waitlist (if enabled)
You can increase quantity if more places become available

Common Ticket Scenarios

Single free ticket

Use case: Free training session open to all

Create one ticket called "Free Registration"
Set price to £0
Set quantity to your capacity

Early bird pricing

Use case: Discounted price for early registrations

Create "Early Bird" ticket with lower price and limited quantity
Create "Standard" ticket at full price
When early bird sells out, only standard remains available

Different attendee types

Use case: Different prices for different groups

Create "NHS Staff" ticket at one price
Create "External" ticket at another price
Attendees choose the appropriate ticket type

Limited VIP places

Use case: Premium option with extras

Create "Standard" ticket for most attendees
Create "VIP" ticket with higher price and lower quantity
Describe VIP benefits in the ticket description

Best Practices

Use clear names - Make ticket names obvious (e.g., "Standard Registration" not "Ticket 1")
Add descriptions - Explain what's included, especially for paid tickets
Set realistic quantities - Consider your actual capacity
Include tax correctly - Ensure tax rates are correct for your jurisdiction
Test before publishing - Preview the booking flow to check ticket display

Troubleshooting

Can't create paid tickets?

Set up your payment account in Payment Settings first
Complete Stripe verification if prompted

Can't edit a ticket?

Tickets with bookings have editing restrictions
Create a new ticket with the changes you need

Ticket not showing on event?

Ensure the ticket is attached to at least one session
Check the session is published

Related Guides

Sessions - Attach tickets to sessions and manage capacity
Add-ons - Offer optional extras alongside tickets
Reservations - Reserve ticket spots for specific invitees
Payments - Set up payment processing for paid tickets
Waitlists - Manage sold-out events
Cancellations & Refunds - Handle ticket refunds
Booking Management - View ticket purchases and attendees

For questions about tickets, contact support@medtribe.com.