Event Conversations
Event Conversations is your inbox for messages from attendees. When someone sends an enquiry about your event, it appears here. You can view, respond to, and organize all attendee communications in one place.
Accessing Event Conversations
- Go to the Educator section
- Click Conversations in the navigation
- You'll see a list of all conversations from attendees
The Conversations Interface
The interface is split into two panels:
| Panel | Purpose |
|---|---|
| Conversation List (left) | Shows all conversations. Click one to view it. |
| Message Thread (right) | Shows the selected conversation's messages and lets you reply. |
You can resize the panels by dragging the divider between them.
Viewing Conversations
Each conversation in the list shows:
- Attendee name and avatar
- Event name the conversation is about
- Preview of the most recent message
- Timestamp of the last message
- Unread indicator (blue dot) for new messages
Click a conversation to view the full message thread. When you open a conversation, it's automatically marked as read.
Replying to Messages
- Select a conversation from the list
- Read the message thread on the right
- Type your response in the text box at the bottom
- Click Send
Your reply is sent to the attendee via email, and they can respond directly to continue the conversation.
Filtering Conversations
By Read Status
Use the filter toggle at the top of the conversation list:
- All - Shows all conversations
- Unread - Shows only conversations with new messages
Including Archived
Toggle Include archived to show or hide archived conversations. Archived conversations are hidden by default.
Searching Conversations
Use the search bar to find specific conversations:
- Search by attendee name
- Search by event name
- Search by message content
Results update as you type.
Managing Conversations
Mark as Unread
To mark a conversation as unread (so you remember to follow up):
- Open the conversation
- Click the menu (three dots)
- Select Mark as unread
The conversation will show the unread indicator again.
Archive a Conversation
Archive conversations you've dealt with to keep your inbox tidy:
- Open the conversation
- Click the menu (three dots)
- Select Archive
Archived conversations are hidden from the main list but not deleted. You can find them by toggling Include archived.
Unarchive a Conversation
- Toggle Include archived to show archived conversations
- Find and open the archived conversation
- Click the menu (three dots)
- Select Unarchive
Conversation Sources
Conversations can come from:
- Event enquiries - When someone uses the "Contact" button on your event page
- Booking questions - When attendees have questions about their booking
- Follow-up messages - When attendees reply to emails you've sent
Common Questions
Where do attendee messages go?
All messages from attendees appear in Event Conversations. You also receive email notifications for new messages (unless you've disabled them in your notification settings).
Can I reply to messages via email?
Yes. When you receive an email notification about a new message, you can reply directly to that email. Your response will appear in the conversation thread.
How do I know if I have unread messages?
Unread conversations show a blue dot indicator. You can also filter to show only unread conversations using the filter toggle.
Can I see conversations from all my events?
Yes. Event Conversations shows messages from all events in your current workspace. Use the search to find conversations about specific events.
What happens when I archive a conversation?
Archived conversations are hidden from your main inbox but not deleted. You can still access them by toggling "Include archived". If the attendee sends a new message, the conversation becomes active again.
Best Practices
- Respond promptly - Aim to reply within 24 hours
- Use the unread filter - Focus on conversations that need attention
- Archive dealt-with conversations - Keep your inbox manageable
- Search before asking - Check conversation history for context
- Be professional and helpful - Your responses reflect your organisation
Related Guides
- Notifications - Configure email notifications for messages
- Booking Management - Manage attendee bookings
- Managing Events - Create and manage your events
For questions about event conversations, contact support@medtribe.com.